Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5218 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7574 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

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Marjo by Former Staff
  • 12282 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31120 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10047 Views
  • 7 replies
  • 1 kudos

Resolved! IMEI blocking

Hi I recently reported my phone as stolen, does anyone know if O2 automatically block the IMEI along with the SIM card? Thanks

Resolved! Cancelling auto renewal

Hi. Just joined 02 and taken amazon music on 3 month free trial. Just wondering how to stop auto renewal at end of trial? Any help welcome. Thanks Al

Smudge1 by Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

Connecting to data in Europe

I have a sim only deal for myself and my daughter my contract includes data in Europe and also so many destinations around the world.my sim works in all destinations applicable but my daughters sim does not even allow her data in Europe. I have check...

Fiona1807 by Level 1: Joiner
  • 337 Views
  • 3 replies
  • 0 kudos

Plus Package - Australia

Hi all, I am soon heading to Australia to work for 4 years. I will be travelling back to the UK and other places every 6weeks or so. I am looking to get a new phone and was going to go with the Plus Package contract which includes unlimited use in th...

ColtJohn by Level 1: Joiner
  • 1114 Views
  • 7 replies
  • 0 kudos

Resolved! Transfer from virgin

I already have a My O2 account set up against my e-mail address for one handset. I am currently waiting for 2 of my current virgin contracts to be transferred over as part of them joining with O2. Currently on My virgin mobile these 2 numbers are lin...

Anonymous by Not applicable
  • 274 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hello, I’ve just paid to upgrade my contract early, the money has left my account but I haven’t received the confirmation email nor is it showing on my recent orders…. What does that mean?

KelMag by Level 1: Joiner
  • 271 Views
  • 2 replies
  • 0 kudos

Resolved! Stolen Phone

I June of last year (2022) my house was burgled and the phone was stolen, I informed O2 on the day, can anyone tell me why I am still paying for the phone on my bill

Jan13 by Level 1: Joiner
  • 348 Views
  • 2 replies
  • 0 kudos

Resolved! How to I keep my number when not using it?

As the subject stated, how can I keep my phone number when not using it? I will be leaving UK soon and my number will no longer be active, but I don't want to lose it because I m still going to use it when I get back. anyone could help with the quest...

Adrian_0 by Level 1: Joiner
  • 261 Views
  • 1 replies
  • 0 kudos

Incorrect charges abroad

Hi Ive recently returned from Greece and according to my bill have incurred additional international charges. Can someone please contact me to discuss many thanks @O2Emma

HJ34 by Level 1: Joiner
  • 402 Views
  • 3 replies
  • 0 kudos