Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Community Manager
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 7 replies
  • 1 kudos

Resolved! Tariff and insurance

My signal is dreadful to the point that the call cuts out every time I’m on the phone. It’s been happening for months. I would like to change my tariff for something cheaper or I’ll be cancelling my contract. What are my options please? how can I can...

Nicole- by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! broken face Apple Watch

I bought an Apple Watch in Dec 2019, and unfortunately I smashed the screen a couple of months later. Then the pandemic started and the watch has been sitting in a drawer since then. I looked up about replacing the screen but found that most people s...

Insurance claim

Hi there! I'm supposed to be having a DPD collection (and delivery) on Tuesday. And I was wondering if I need to get an envelope or anything like that? Also, I didn't get a claim reference number, will that be provided as well?ThanksLena

Lenhellen by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Returns

I sent bk the iPhone se as I cudnt get on with it but it’s still showing on my o2 app but I’m needing to order a new phone as I’ve had to borrow one can u plz let me no when I can order my phone it was sent bk last week in a bag u sent me it was hand...

Resolved! Added extras (Amazon Prime)

Hi there imnew to this but need help as driving me crazy. I had an added extra which was Amazon prime and decided to keep it after trial and pay monthly for it on my O2 bill but I’m wanting to put it on my laptop and tv at home. Does anyone have any ...

Panky by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data

Hi iv been in hospital with a collapsed lung for the past 2 days I am still currently here my data has seems to have nearly gone but I have 3 younge children at home and they won’t sleep or even behave if They don’t see my face on the camera I’m wond...

Louise18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Watch pairing for mobile data

I ordered a Apple Watch series 7 with cellular from AO.comI set up the watch for data and signed in with my o2 account accepted the £5 monthly Plan then it Was stuck on activating for two days . I contacted o2 who told me that I needed to order a ESI...

Resolved! Error code 10

Hi I’m having error code 10 when I’m trying to set up mobile data for apple my watch please can anyone help been like this now for 2 weeks

Taffy48 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Women’s six nations

I was horrified to receive a text from O2 this morning offering me the chance to win a red rose rugby shirt on the day of the Wales - England game! Hiw could the company be so insensitive to its customers from the other participating nations? I await...

Alans44 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 Recycle

I sent my old phone to O2 to be recycled and the recorded delivery says it arrived on the 25th March 22. I have yet to hear from o2 as to what they are doing with my phone and am at a loss as to how to contact them. Can anyone help?

SalHod by Level 1: Joiner
  • 3 replies
  • 0 kudos