Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 5216 Views
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 7568 Views
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12270 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 31113 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 10038 Views
  • 7 replies
  • 1 kudos

Under Fraud Investigation

I found out totally by chance that my account is under a fraud investigation which means customer services cannot help me swap my sim as they are unable to access my account. I was advised to email the fraud team which I’ve done but have not had a re...

FizzRo by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Resolved! 66299 Scam

I am being charged monthly for premium rate call from/to: 66299 which I now know is a scam. How do I get it stopped??

Paxo by Level 1: Joiner
  • 274 Views
  • 1 replies
  • 0 kudos

Caller ID not working after sim swap

Hi, I got my sim swapped from 4g to 5g at the o2 store in Edinburgh St James centre. Since the swap I have been two issues.1. Most of the calls I receive now are showing as unknown caller. This include calls from contacts saved on my phone. sometimes...

Sunils by Level 1: Joiner
  • 501 Views
  • 2 replies
  • 0 kudos

Resolved! Spend cap

I need to increase my spend cap

Mark1959 by Level 1: Joiner
  • 608 Views
  • 5 replies
  • 0 kudos

Resolved! International Roaming

Hi. My partner and I have just returned from a holiday in Kos (Greece). When I arrived I had a “welcome to Turkey” from O2. A few days later I had a “welcome to Greece” from O2. Both received at the same hotel resort. On my bill (and on my partners a...

Ian19 by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

Order Query

From this order number (REMOVED), i have received only 2 headphones instead of 3.

Shahina by Level 1: Joiner
  • 196 Views
  • 1 replies
  • 0 kudos

Resolved! Purchased new phone - will old number and sim still work?

Hi, I had a Virgin Media account now O2 - monthly payment direct debit. Got 3 phones on the account - separate users. I've always purchased handsets through Virgin in the past but have bought a phone (Samsung S23 ultra) independently as I got a bette...

tpgrok by Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

Resolved! Volt O2 Travel Inclusive Zone Not working in Canada

Hi O2 Community. My daughter has arrived in Toronto Canada and cannot make calls or send texts when she connects to any of the local providers, despite Volt O2 Travel Inclusive Zone being active on her phone?

Upgrade

Why has my upfront cost payment reserved and pending but not confirmed? 

Tisha95 by Level 1: Joiner
  • 206 Views
  • 2 replies
  • 0 kudos

Resolved! Contract

If I pay off the cost of my phone am I still tied in the minutes and data