Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Community Manager
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 7 replies
  • 1 kudos

Resolved! Text - non receipt of text from organisation

Hi For some reason my phone is no receiving text messages from organisations (such as 1 time passcodes) even though I've received them before. I've tried switching phone off and on, restarting, 1 of my friends has successfully text me. There's nothin...

Liz35 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Issues receiving SMS

I'm having an issue receiving sms messages this morening, but it says there's no reported issues in the area. What could this be?

Kenny4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my services have been cut off Payment made in full

Had my Data and outbound calls stopped yesterday. Today bill had been paid. Outbound calls working again but no data connection. any ideas what the problem might be

s12m by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mast not working as it should

Hi there, We live out in the sticks but the 4G etc has been fine until recently when there was a marked drop. Having been on the status checker it says "Looks like a nearby phone mast isn’t working as it should, sorry.Our engineers are likely to be o...

Jon9 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! Order

hi, I was told after I ordered the Samsung galaxy s21 ultra in black that it is out of stock. Does this mean all colours are out of stock? Also does this mean that I can’t claim free earbuds as there is a toke limit for that, the 30th I believe

KR07 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! iPhone XR battery dying at 88%

My iPhone XR battery dies at 88% I heavily rely on my phone. I charge it to 100% before bed then when I wake up in the morning my phone is dead. It only takes 10 minutes to fully charge which is strange. I can’t get an upgrade until next august I was...

Dan110 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Claiming Samsung Earbuds

Hi, we are trying to claim Samsung earbuds as we’ve been told we get them free with our phone deal however when we try and claim under the “place of purchase” section there isn’t an option for o2? If we baught the phone straight through o2 what do we...

Lauren16 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I was cheated by the fake o2 staff today

Today, I was scammed by a fake o2 staff member. He used my account to order something. I received the email sent to me by o2. I immediately contacted your customer service staff and talked about it, The staff said All orders will be canceled, why now...

Yoki2009 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! order

ordered a new phone and got an email saying it can't be processed, what happens now??

tommymav by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New iPhone showing wrong imei

Hello, I just received my iPhone 13 Pro max and I've just realised that it's showing the wrong imei on the my o2 page. Has anyone else got the same issue? It says my device is sm-t555 which is showing as a samsung tablet and the imei number is differ...

A-mason by Level 1: Joiner
  • 1 replies
  • 0 kudos