Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Why is this board read only?

Hello, Have you visited the Access For All board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After ...

Dave-O2 by Community Manager
  • 54 Views
  • 0 replies
  • 1 kudos

Volt benefits not much better?

Been on VOLT monthly sim only since June. First had £12 sim 5GB data doubled to 10GB because with volt. Then in October was offered £23 a month unlimited, calls, text and 125GB data. Again this was doubled because Im with VOLT. I was told would actua...

Anonymous by Not applicable
  • 1635 Views
  • 13 replies
  • 0 kudos

Disconnected

My bill was due on 15th Dec and I went to pay it today but o2 have disconnected my account so can’t get on the app to pay. Can’t ring the payment line either and chat is useless. Anything else I can do?can’t ring any numbers at all.

Gemma27 by Level 1: Joiner
  • 722 Views
  • 6 replies
  • 0 kudos

Mobile data

Hi, 2 days I don’t have internet. I was payed my rolling plan 2 days ago. Still mobile data doesn’t work.

Razita by Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Network - No Signal in Cottingham

I have been with O2 for nearly 2 years now. Coming up to the end of my 24 month contract and I have never had proper signal in my area. There is always a mast down or something happening that means I have one bar or none. I constantly miss calls due ...

Lost iPhone Royal Mail

Hi, I am wondering if anyone can help… I upgraded my phone with an iPhone 14 refurb. When it arrived it wasn’t completely cleared and was locked to someone’s old iTunes. I tried to sort it out and it wouldn’t upgrade the iOS, meaning I couldn’t move ...

MrsG160 by Level 1: Joiner
  • 425 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung buds

I qualified for Samsung buds for one pound the promotion code I have been given is invalid when I get to checkout

Islapie28 by Level 1: Joiner
  • 273 Views
  • 2 replies
  • 0 kudos

Payment taken, Rolling plan not renewed

What a game to try and talk to someone, automated woman doesn’t even understand the word ‘No’! Payment has been taken for the rolling plan yet not renewed!! Can someone please help!

Sarah61 by Level 1: Joiner
  • 310 Views
  • 1 replies
  • 0 kudos

Upgraded to a sim only deal and the signal is now terrible

I've had 2 mobile phone upgrades with 02 in the past 5 year's, as I'm happy with my device, I upgraded to a sim only deal and the service has been absolutely shocking. I can't hear a word anyone is saying now and as I'm extremely unwell and have a lo...

JB-2 by Level 1: Joiner
  • 1017 Views
  • 10 replies
  • 0 kudos