Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 1562 Views
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 23015 Views
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 3088 Views
  • 7 replies
  • 1 kudos

Resolved! Spend cap

I need to put a spend cap on my grandsons phone 

Lisa56 by Level 1: Joiner
  • 95 Views
  • 3 replies
  • 0 kudos

Resolved! Porting

I transferred to o2 from Vodafone when I’ve gotten my new phone, I don’t have access to my old phone anymore. I phone o2 and gave my pac code. I’ve had no signal on my new o2 SIM card, does this mean the porting is happening? And how long should this...

Carly5 by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! cancel the line

I have 2 lines of the plans I paid what was missing in one of the plans that would end next year but I already paid for everything this month now I want to cancel this line how do I do?

Resolved! Husbands Replacement phone

Hi there, my husband has been awaiting his replacement phone and I was just enquiring whether or not you knew when it would come as he’s now been without his phone since Friday the 17th. A replacement was sent however it was chipped and they had to t...

Carnie91 by Level 1: Joiner
  • 72 Views
  • 1 replies
  • 0 kudos

Resolved! O2 has taken a payment of £466 from my bank to pay off my device without authorisation

I still had 13 months to go and have never missed a payment but now you get put on hold for ages while they check then they cut you off. Can I cancel my contract and just leave? The customer service is shocking, went in to the shop and they were just...

Raging by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! Swapping sim

Hi, I recently joined O2 and provided my PAC code to keep my old number. I got the message to say it was all transferred over in the weekend (25/25 Sept). If I call it bring my correct number but if I sent a text a lot of people are receiving a diffe...

Dunna89 by Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

Resolved! Text - non receipt of text from organisation

Hi For some reason my phone is no receiving text messages from organisations (such as 1 time passcodes) even though I've received them before. I've tried switching phone off and on, restarting, 1 of my friends has successfully text me. There's nothin...

Liz35 by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Issues receiving SMS

I'm having an issue receiving sms messages this morening, but it says there's no reported issues in the area. What could this be?

Kenny4 by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! my services have been cut off Payment made in full

Had my Data and outbound calls stopped yesterday. Today bill had been paid. Outbound calls working again but no data connection. any ideas what the problem might be

s12m by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos