Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Why is this board read only?

Hello, Have you visited the Access For All board and are questioning why you're unable to post? I've recently reviewed the boards currently active in our Community, intending to reduce the number of boards and simplify our Community structure. After ...

Dave-O2 by Community Manager
  • 0 replies
  • 1 kudos

No network coverage

Hi. For the last few weeks the network coverage in my area is utterly rubbish. Unable to make/receive calls, emails or stream music etc. How do I complain for refund on my bill for not getting what I pay for?!.


Trying to get my refund after cancelling my contract

Scott26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

lost payment

hi so i made a payment in february which was lost finally had an email to say payment has been found and added to my account but it’s still showing as an overdue payment customer service is useless telling me to recall from my bank what do i do

michiep by Level 1: Joiner
  • 3 replies
  • 0 kudos


when i get a ‘win’ on the national lottery and try to sign in, i get the message ‘you appear to be overseas’ when im sat in my front room in dukinfield. How do i stop getting this message please?

MartinO by Level 1: Joiner
  • 1 replies
  • 0 kudos

Rising monthly costs

Hello O2 Community,I have been with O2 for a year now and am really shocked at how much the bill has climbed from the moment I signed up with O2. I wanted to leave and migrate to a different provider but I see that that is impossible financially. Whe...

ColNicole by Level 1: Joiner
  • 1 replies
  • 0 kudos

Name Change

Who do I email to update my name change please. I've been contacted to provide evidence of my name change but there was no email address to send the documents to?

Sammi72 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi how do I stop o2 from texting me at 2am.thanks