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Level 1: Joiner
Posts: 2
Registered: ‎24-01-2019
Accepted Solution


[ Edited ]

As i cant get out as of my disability i have been trying to get customer servicees phone number to inquire about my air time bill . I saw on my acount in dec bill for £ 30 something wondering what it was for as i only ever pay £10-12 pound a month .  can u help .

Posts: 115,812
Topics: 571
Solutions: 15,917
Registered: ‎04-04-2012

Re: account

@Isabella78 Call 202 from your O2 phone or check the bill breakdown in your MyO2 http://www.o2.co.uk/myo2 

If you tell us what the charges are for we can advise further, but have a look here too https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 16,933
Registered: ‎31-03-2010

Re: account

@Isabella78 All contact numbers are here: https://www.o2.co.uk/contactus

We don't recommend using Live Chat for account issues. You'd be better off speaking to someone.


Level 1: Joiner
Posts: 2
Registered: ‎24-01-2019

Re: account

Well i usually only pay  £10 a month for air time only   ,      my phone is my own , but on dec., bill it was £30 something and i didnt know what for . .

Posts: 10,294
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Registered: ‎22-08-2016

Re: account

@Isabella78 please follow the advice given above by @MI5 and @Bambino. You should then have an answer as to what any additional charges are.


If after checking  and you still need help if you tell us what charges you found, we can then help you further.


By the way we are not O2 but a customer forum and, therefore, do not have access to your account.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb