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Isabella78
Level 1: Joiner
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As i cant get out as of my disability i have been trying to get customer servicees phone number to inquire about my air time bill . I saw on my acount in dec bill for £ 30 something wondering what it was for as i only ever pay £10-12 pound a month .  can u help .

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MI5
Level 94: Supreme
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@Isabella78 Call 202 from your O2 phone or check the bill breakdown in your MyO2 http://www.o2.co.uk/myo2 

If you tell us what the charges are for we can advise further, but have a look here too https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
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Registered:

@Isabella78 Call 202 from your O2 phone or check the bill breakdown in your MyO2 http://www.o2.co.uk/myo2 

If you tell us what the charges are for we can advise further, but have a look here too https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Bambino
Level 84: Resplendent
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@Isabella78 All contact numbers are here: https://www.o2.co.uk/contactus

We don't recommend using Live Chat for account issues. You'd be better off speaking to someone.

I DO NOT WORK FOR O2



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Isabella78
Level 1: Joiner
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Well i usually only pay  £10 a month for air time only   ,      my phone is my own , but on dec., bill it was £30 something and i didnt know what for . .

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Glory1
Level 43: Bright Spark
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@Isabella78 please follow the advice given above by @MI5 and @Bambino. You should then have an answer as to what any additional charges are.

 

If after checking  and you still need help if you tell us what charges you found, we can then help you further.

 

By the way we are not O2 but a customer forum and, therefore, do not have access to your account.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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