24-01-2019 16:18 - edited 24-01-2019 16:21
24-01-2019 16:18 - edited 24-01-2019 16:21
As i cant get out as of my disability i have been trying to get customer servicees phone number to inquire about my air time bill . I saw on my acount in dec bill for £ 30 something wondering what it was for as i only ever pay £10-12 pound a month . can u help .
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on 24-01-2019 16:25
@Isabella78 Call 202 from your O2 phone or check the bill breakdown in your MyO2 http://www.o2.co.uk/myo2
If you tell us what the charges are for we can advise further, but have a look here too https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
on 24-01-2019 16:25
@Isabella78 Call 202 from your O2 phone or check the bill breakdown in your MyO2 http://www.o2.co.uk/myo2
If you tell us what the charges are for we can advise further, but have a look here too https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
on 24-01-2019 16:27
on 24-01-2019 16:27
@Isabella78 All contact numbers are here: https://www.o2.co.uk/contactus
We don't recommend using Live Chat for account issues. You'd be better off speaking to someone.
on 24-01-2019 17:50
Well i usually only pay £10 a month for air time only , my phone is my own , but on dec., bill it was £30 something and i didnt know what for . .
on 24-01-2019 18:03
on 24-01-2019 18:03
@Isabella78 please follow the advice given above by @MI5 and @Bambino. You should then have an answer as to what any additional charges are.
If after checking and you still need help if you tell us what charges you found, we can then help you further.
By the way we are not O2 but a customer forum and, therefore, do not have access to your account.