Wifi calls

[Medonna]

Hi

I have a Samsung S9 plus but we dont get a mobile signal at home. I've heard about wifi calling but cant seem to set it up. Can anyone help please?

Thanks

Donna

[Cleoriff]

Hi @Medonna 

Call O2 to activate it on your account Guide: Coronavirus Community Help and Support 

[KingAmo]

@Medonna
To activate your WiFi calling go to settings, then tap on WiFi calling to switch it on. If this is your first time you should tap on activate WiFi calling.

I hope this helps.

[MI5]

@Medonna 

How to setup on Samsung here https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling#samsung-setup

[KingAmo]

@Cleoriff
Hi I don't think the person needs to call O2

You can activate WiFi calling through the phone settings.

[Medonna]

Thanks for message. I've gone into settings but there is no wifi calling option!

[Medonna]

Hi

Cant get through to O2. Have added it my my account on My 02 but cant enable wifi calls on my S9

[MI5]

@Medonna 

Check both network and call settings.

[Medonna]

I've followed this link a few times from the 02 website but there is no wifi calls option to enable in settings, connections on my S9

[Cleoriff]

@Medonna 

Then if that's the case, you need to call O2 as I said above, to activate on your account.

All numbers are in this guide. The one ending 4005 has the best customer answer rate

Guide: Coronavirus Community Help and Support