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Posts: 18,225
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Why do O2 always cut you off?

So Community Support now extends into the TwitterSphere, or CheepyVerse...

Screenshot_20201126-183926.jpg

Alas, the guy wants to switch to SIMO on O2, the only way into getting it done is through Uswitch.

 

O2 needs to up their game, I feel. 

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Level 70: Enigma
Posts: 17,356
Registered: ‎31-03-2010

Re: Why do O2 always cut you off?

Don't count on O2 upping their game @pgn. Certainly not during the current situation, and probably not ever. If the guy who sent that tweet out should find his way here, we might be able to help.

I DO NOT WORK FOR O2



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Posts: 18,225
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Why do O2 always cut you off?

I proffered the usual tips for that type of query, and left a slight trail of breadcrumbs, so who knows, @Bambino 👍
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Level 43: Bright Spark
Posts: 2,624
Registered: ‎04-04-2012

Re: Why do O2 always cut you off?

To be honest @pgn

Most companies IVR's are now designed to drop calls when the queue gets full, and they are programmed to try and make as much as possible now Self Service.

I have seen a demo of a cognitive call centre where a robot AI deals with 90% of calls , its cool but scary at the same time.
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

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We are all customers and dont have access to any o2 accounts
Level 33: Firestarter
Posts: 7,178
Registered: ‎03-08-2018

Re: Why do O2 always cut you off?

Perhaps the only way to deal with the robot is to revive the luddite and bash it with a real piece of 4" x 2" 🤣


Posts: 18,225
Topics: 144
Solutions: 111
Registered: ‎11-04-2012

Re: Why do O2 always cut you off?

[ Edited ]

Just an update, which shows how much value the Community regulars give with their advice, spanning Social media platforms too!
This is a long screenshot, I hope it remains legible:

Screenshot_20201127-102015.jpg

All's well that ends well 👍😉

 

Thanks for input from all, and those on this thread - @TallTrees @madasaf1sh @Bambino 👍

 

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Posts: 101,828
Topics: 770
Registered: ‎14-01-2013

Re: Why do O2 always cut you off?

Well done @pgn  yahoo

*The Game Is On*

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Level 43: Bright Spark
Posts: 2,624
Registered: ‎04-04-2012

Re: Why do O2 always cut you off?

Smiley Happy Well done @pgn 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts
Level 50: Versatile
Posts: 7,175
Registered: ‎26-03-2014

Re: Why do O2 always cut you off?

Well done - definitely above and beyond providing CS on Twitter as well!

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Posts: 15,522
Topics: 381
Registered: ‎13-02-2019

Re: Why do O2 always cut you off?

Well done @pgn 

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.