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Why do O2 always cut you off?
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on ā26-11-2020 20:10
So Community Support now extends into the TwitterSphere, or CheepyVerse...
Alas, the guy wants to switch to SIMO on O2, the only way into getting it done is through Uswitch.
O2 needs to up their game, I feel.
Re: Why do O2 always cut you off?
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on ā26-11-2020 21:48
Don't count on O2 upping their game @pgn. Certainly not during the current situation, and probably not ever. If the guy who sent that tweet out should find his way here, we might be able to help.
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on ā26-11-2020 21:59
Re: Why do O2 always cut you off?
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on ā26-11-2020 22:27
Most companies IVR's are now designed to drop calls when the queue gets full, and they are programmed to try and make as much as possible now Self Service.
I have seen a demo of a cognitive call centre where a robot AI deals with 90% of calls , its cool but scary at the same time.
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
--
We are all customers and dont have access to any o2 accounts
Re: Why do O2 always cut you off?
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on ā26-11-2020 22:58
Re: Why do O2 always cut you off?
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ā27-11-2020 10:25 - edited ā27-11-2020 10:27
Just an update, which shows how much value the Community regulars give with their advice, spanning Social media platforms too!
This is a long screenshot, I hope it remains legible:
All's well that ends well šš
Thanks for input from all, and those on this thread - @TallTrees @madasaf1sh @Bambino š
Re: Why do O2 always cut you off?
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on ā27-11-2020 10:36
Well done @pgn
Re: Why do O2 always cut you off?
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on ā27-11-2020 10:57
Well done @pgn
I also have a Planet Computers Gemini
I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World
--
We are all customers and dont have access to any o2 accounts
Re: Why do O2 always cut you off?
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on ā27-11-2020 11:07
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
Re: Why do O2 always cut you off?
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on ā27-11-2020 11:36
Well done @pgn