Why do O2 always cut you off?

[pgn Level 49: Rootin' Tootin']

So Community Support now extends into the TwitterSphere, or CheepyVerse...

Alas, the guy wants to switch to SIMO on O2, the only way into getting it done is through Uswitch.

O2 needs to up their game, I feel. 

[Bambino]

Don't count on O2 upping their game @pgn. Certainly not during the current situation, and probably not ever. If the guy who sent that tweet out should find his way here, we might be able to help.

[pgn Level 49: Rootin' Tootin']

I proffered the usual tips for that type of query, and left a slight trail of breadcrumbs, so who knows, @Bambino 👍

[madasaf1sh]

To be honest @pgn

Most companies IVR's are now designed to drop calls when the queue gets full, and they are programmed to try and make as much as possible now Self Service.

I have seen a demo of a cognitive call centre where a robot AI deals with 90% of calls , its cool but scary at the same time.

[TallTrees]

Perhaps the only way to deal with the robot is to revive the luddite and bash it with a real piece of 4" x 2" 🤣

[pgn Level 49: Rootin' Tootin']

Just an update, which shows how much value the Community regulars give with their advice, spanning Social media platforms too!
This is a long screenshot, I hope it remains legible:

All's well that ends well 👍😉

Thanks for input from all, and those on this thread - @TallTrees @madasaf1sh @Bambino 👍

[Cleoriff Level 94: Supreme]

Well done @pgn 

[madasaf1sh]

Well done @pgn 

[gmarkj]

Well done - definitely above and beyond providing CS on Twitter as well!

[Mi-Amigo Level 39: Midshipman]

Well done @pgn