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Where is my phone

Diane9
Level 1: Joiner
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I ordered a new phone on the 22nnd September which at the time I was informed it was currently out of stock and should take around 7 days. I have now waited 18 days and still my order is out of stock. I tried to contact customer service however this is a automated service with extremely long wait times. Please advise me who I can talk to to find out where my order is up to. Thank you

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TallTrees
Level 43: Bright Spark
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Hello @Diane9 

Welcome to the o2 Community forum.  The only people able to keep you up to date will be customer services.  It is difficult to get through but the best chance is to call at 08.00am.  

Hope all works out well soon for you soon.

Best wishes. 



HAPPINESS IS BEE SHAPED

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TallTrees
Level 43: Bright Spark
  • 8315 Posts
  • 77 Topics
  • 206 Solutions
Registered:

Hello @Diane9 

Welcome to the o2 Community forum.  The only people able to keep you up to date will be customer services.  It is difficult to get through but the best chance is to call at 08.00am.  

Hope all works out well soon for you soon.

Best wishes. 



HAPPINESS IS BEE SHAPED

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Cleoriff
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All numbers for O2 are in this link @Diane9 

Guide: Coronavirus Community Help and Support 

*The Game Is On*

Girl in a jacket
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