Warranty cover

[caprice]

I brought my daughter a Samsung a21s in November the charging port has stopped working is this covered by warranty

[MI5 · Accepted solution]

@caprice 

As long as it's not damage caused by abuse, yes.

You get a 2 year warranty.

You can either talk to O2 or Samsung to get it looked at.

https://www.samsung.com/uk/support/contact/

Have you tried a different charger to see if it is the phone or charger that is faulty?

[caprice]

Thank you , we have tried multiple chargers and took it to a ship they said would be covered still

[MI5]

You're welcome and best of luck.