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Volt

M55
Level 1: Joiner
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Can anyone help I'm on o2 which my volt is activated on so I'm getting my double data allowance,  I am also with virgin media broadband and my speed boost hasn't been updated and for some reason its stating that sorry virgin media is not at this address yet so I can't get it what I've been a vrirgin media customer for years so confused  please help

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Bambino
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@M55 See if there's anything in this thread that speaks to your issue: 

Introducing Volt – the new supercharged service fr... - O2 Community

You can also contact O2 customer service via social media: 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19902 Posts
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Registered:

@M55 See if there's anything in this thread that speaks to your issue: 

Introducing Volt – the new supercharged service fr... - O2 Community

You can also contact O2 customer service via social media: 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

I DO NOT WORK FOR O2



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jonsie
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Make a complaint on the Virgin online support

I did and the boost happened within 3 days

I got the same message as yourself

2020-Awards-jonsie5695219-2




O2 Social Media

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jimthing0
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Agree with OP.  CS staff at both Virgin and O2 are utterly clueless on how to implement this Volt thing. 

 

Virgin completely screwed my bill up. I was on £52/mth (broadband 500+landline), got them to add Volt speed double to 1Gig (which took them 40mins on hold to do!), then next day received email with updated contract document showing £69/mth! 

 

Another call to VM, told "they'll get mgr to add a manual £17/mth credit on the account as 'workaround' method" as they cannot work-out how to do the Volt thing properly, and then issue and updated contract document. 

 

Two days later... the online contract still shows £69 amount... Why even bother. Pfft! 

 

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