Volt - Why am I not eligible?

[RobinM]

Simple question that I will post on the VM forum as well.
I have been with O2 for at least 7+ years and Virgin Media (at the same address) for almost 6 years. Why am I being told I am not eligible for Volt?

1. Benefits are NOT active.

2. It is over 14 days.
3. There has always been broadband at my address. Irrespective of what your website says.

Thank you for your time.

[Cleoriff · Accepted solution]

@RobinM 

I need to refer you to the main Volt thread here https://community.o2.co.uk/t5/Welcome-News/Introducing-Volt-the-new-supercharged-service-from-Virgin... 

You may find some answers there.

[RobinM]

Nice one my friend, this may hopefully hold the answers needed. My brother is in the same boat as well, and so I will pass on his kind regards on his behalf also. 👍

Robin

[Cleoriff]

You're very welcome @RobinM