Solved: VAT

Annalisse27 · ‎28-04-2022

Could someone help me please, I normally use the chat as I’m deaf however they saying agents busy.
I normally pay £55 and have done for abit now, untill today they have took £61 apprently it’s for VAT? What’s this for and why has it been taken after not all these months??

thankyou

MI5 · ‎28-04-2022

@Annalisse27

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎28-04-2022

@Annalisse27

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎28-04-2022

@Annalisse27 Your charges would have increased with relation to the Retail Price Index, which goes up every year and with every network. It's something you agree to in the small print of your Terms & Conditions.

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