on 30-04-2020 09:04
Hi Guys
I upgraded to the iPhone 11 pro today, unfortunately, I wanted the iPhone 11 pro max can this be rectified as soon as possible please as the delivery is tomorrow.
Look forward to hearing back from you
on 30-04-2020 09:05
You'll need to call customer service Guide: Coronavirus Community Help and Support
on 30-04-2020 09:07
Hi @okwudinka
This isn't O2. We are all members like yourself.
You need to to contact O2 to see if it can be changed. All numbers in this guide
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 30-04-2020 09:08
on 30-04-2020 09:08
on 30-04-2020 09:09
on 30-04-2020 09:09
on 30-04-2020 09:13
on 30-04-2020 09:13
@okwudinka wrote:
Thank you, I've tried calling several times before and they didn't answer. I guess I'm just worried that they may not answer this time.
There are many numbers in the guide, try any or all of them. Press any option (even fraud) to get through. Needs must. They will take your call and help when you get through.
Best of luck
Veritas Numquam Perit
on 30-04-2020 09:16
on 30-04-2020 09:16
Just to add, if they can't change it, you will have to accept the phone and then return it under the change of mind policy.
https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
Veritas Numquam Perit