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Upgrade team

Anonymous
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Unbelievable! Since I am deaf I thought webchat is perfect to get through the department. So far I have been unable to get through the upgrade team via webchat. I was asked to phone 202 from my mobile!!!!!! So frustrating. 

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adamtemp64
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I would use the web form here the web chat is useless apart from basic issues. https://www.o2.co.uk/apps/help/help?qid=1&q1=2&case=Access%20for%20all

 

I hope you can get things sorted.

 

P.s. also look at the info here you may be able to get help in store

 

http://www.o2.co.uk/accessforall/services

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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  • 1316 Solutions
Registered:

I would use the web form here the web chat is useless apart from basic issues. https://www.o2.co.uk/apps/help/help?qid=1&q1=2&case=Access%20for%20all

 

I hope you can get things sorted.

 

P.s. also look at the info here you may be able to get help in store

 

http://www.o2.co.uk/accessforall/services

 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

Thanks  Have used the form and I hope to get a reply soon. 

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adamtemp64
Level 66: Unequalled
  • 16454 Posts
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24 to 72 hours I would guess if they come back again asking to call it may be best to go to nearest o2 store and see what they can do to help you.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Toby
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