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Unauthorized payment

RockiNick
Level 1: Joiner
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I ordered a O2 sim months back and I never received it and now O2 have started taking the money and haven't got a sim 

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gmarkj
Level 56: Guvnor
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You need to contact customer services @RockiNick.

There are a few numbers to try, and hints on getting through, in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 56: Guvnor
  • 8066 Posts
  • 87 Topics
  • 524 Solutions
Registered:

You need to contact customer services @RockiNick.

There are a few numbers to try, and hints on getting through, in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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madasaf1sh
Level 56: Guvnor
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@RockiNick 

 

Unless you told o2 that the sim didn't arrive they will have started billing you.. 

 

as @gmarkj says ring customer services and they will be able to assist.

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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TallTrees
Level 41: Prodigal
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Hi there @RockiNick 

Better get this sorted out soonest.  Few guides

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Call C.S. as stated  

Good Luck and best wishes



HAPPINESS IS BEE SHAPED

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