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Text - non receipt of text from organisation

Liz35
Level 1: Joiner
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Hi

 

For some reason my phone is no receiving text messages from organisations (such as 1 time passcodes) even though I've received them before. I've tried switching phone off and on, restarting, 1 of my friends has successfully text me. There's nothing in my junk/spam messages. 

 

There's also no bars on my phone but am ok making and receiving phone calls - the bars go up to maximum when on a call but still no texts come through.

 

4g/internet ok

 

Does anyone have any ideas?

 

Sony xperia phone

thanks

 

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MI5
Level 94: Supreme
  • 143403 Posts
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@Liz35 

Try these tips Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Liz35 

Try these tips Guide: Text Message Tips (not sent or received) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
420 Views