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Tariff and insurance

Nicole-
Level 1: Joiner
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My signal is dreadful to the point that the call cuts out every time I’m on the phone. It’s been happening for months. I would like to change my tariff for something cheaper or I’ll be cancelling my contract. What are my options please? 
how can I cancel my insurance thank you 

 

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madasaf1sh
Level 68: Extraordinaire
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@Nicole- 

You will need to speak to o2 as this isn't customer services, and all your tariff options are available in myo2. If you want to cancel you will need to pay off your device plan if on refresh in full., full details are here Guide: Cancelling Your Contract 

If you want to cancel your insurance then you need to call o2 on 202 or 0344 809 0202 and give 30 days notice.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5866 Posts
  • 32 Topics
  • 1916 Solutions
Registered:

@Nicole- 

You will need to speak to o2 as this isn't customer services, and all your tariff options are available in myo2. If you want to cancel you will need to pay off your device plan if on refresh in full., full details are here Guide: Cancelling Your Contract 

If you want to cancel your insurance then you need to call o2 on 202 or 0344 809 0202 and give 30 days notice.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 2
104 Views