cancel
Showing results for 
Search instead for 
Did you mean: 

Sky high bill!!

RobG
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Can anyone offer some advice for me as I’m at my wits end.

Last year I took out a cheap and cheerful O2 pay monthly (£20) contract for my 17 year old son who had come to live with me and my partner .

he suffers with Asperger syndrome which some of you will know is part of the autism spectrum.

he has trouble with many situations in life and did terribly at school mainly due to his disability.

We had managed to get him on a college course and with much persuasion and training we managed to get him to travel alone on the bus to and from home.

the phone was purely a means of contact and emergencies should they arise.

I thought the contract had been capped when I took it out but hey it seems not.

my son has run up a bill of almost £1000 in just a few days!!!!!!

he doesn’t understand the value of money  or how it’s earnt for that matter and now I’m faced with a huge bill.

work is slack at the moment what with covid etc so I’m wondering if anyone has any ideas on how to deal with this.

I’ve managed to get through to the cal centre but all they offered was a few quid off in the form of a credit, this won’t help, how can I get the cost of this forthcoming bill down, I’ve tried appealing to their better nature but it didn’t wash!


many thanks Rob 

Message 1 of 4
161 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 67: Unsung hero
  • 5619 Posts
  • 32 Topics
  • 1807 Solutions
Registered:

@RobG 

 

The best team to speak to are O2's Payment Management team and see if they can setup a payment plan., as they are not obliged to write off anything.. 


If these purchases are in app purchases you will need to reach out to the app store directly, as o2 wont write off charges they are sent by these providers. 

 

The other problem is that o2 may terminate the number, and you could end up with a much bigger bill, so it might be worth asking if they can convert it to PAYG.

 

Good luck.

O2's payment Management Team is on 0800 902 0217

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 4
155 Views
3 REPLIES 3

madasaf1sh
Level 67: Unsung hero
  • 5619 Posts
  • 32 Topics
  • 1807 Solutions
Registered:

@RobG 

 

The best team to speak to are O2's Payment Management team and see if they can setup a payment plan., as they are not obliged to write off anything.. 


If these purchases are in app purchases you will need to reach out to the app store directly, as o2 wont write off charges they are sent by these providers. 

 

The other problem is that o2 may terminate the number, and you could end up with a much bigger bill, so it might be worth asking if they can convert it to PAYG.

 

Good luck.

O2's payment Management Team is on 0800 902 0217

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





Message 2 of 4
156 Views

Cleoriff
  • 111772 Posts
  • 800 Topics
  • 6569 Solutions
Registered:

@RobG 

You can also ask O2 to put a few bars on his account

Bar to Charge to Mobile (will stop him buying anything on his account)

Bar All Direct to Bill Debits

Bar All Premium numbers.

Finally ask for a Spend Cap to be applied.

Guide: Tips to avoid unexpected charges on your bill 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 4
147 Views

gmarkj
Level 59: Quartermaster
  • 8922 Posts
  • 90 Topics
  • 702 Solutions
Registered:

It would be worth checking what the additional charges are for (if you haven't already) as if some are related to premium messages you could try and claw some back @RobG .

Details of how to get to the detailed bill view in this link:

Guide: How do I get to the 'Download Bill' page? 

If there ARE premium messages on there, these might help

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

www.payforitsucks.co.uk

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 4 of 4
126 Views