Sending phone

[caprice]

I have spoken to O2 and they have sent me a jiffy bag to put my phone in to send of but there is no paper work do I just send the phone or do I need to put anything else in the bag

[MI5 · Accepted solution]

@caprice 

Your name, address and account number.

If this is for insurance, you also need to add your claim reference number.

Your account number can be found by downloading a recent bill Guide: How do I get to the 'Download Bill' page? 

[caprice]

Thanks
But it is a pay as you go phone , it's my daughter's is it still the same

[MI5]

Just name, address and a contact number / email then @caprice 

[Bambino]

@caprice Make sure you take pictures of the phone so you have proof of the condition it was in before it left your possession.