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SIM card problem

karenb3011
Level 1: Joiner
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Hi was in o2 shop today as my son damaged his phone and SIM card. I gave him an old phone and got a new SIM card which was to be activated in 24 hrs. The tech guy had to use my number for the code as my sons phone wasn’t working but in the last hour my phone has no service 🙈. We r on a family plan should my phone go off as well as my sons even tho we have different numbers under the family and friends account??

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madasaf1sh
Level 68: Extraordinaire
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@karenb3011 

 

No it shouldn't. unless it coincidental... 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 0344 8090202

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5954 Posts
  • 32 Topics
  • 1946 Solutions
Registered:

@karenb3011 

 

No it shouldn't. unless it coincidental... 

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or call 0344 8090202

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
Level 94: Supreme
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The shop has obviously messed up sending the code to your phone

Either go back instore or contact customer service

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