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Anonymous
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Accepted Solution

SIM TOP UP

[ Edited ]

I am new to o2 and trying to top up my sim on line. I am profoundly deaf so this is my best option. I have provided answers to all the questions asked and my payment details but it has generated a code 500 error. I suspect it does not like my phone number. I took it from my sim card and so cannot show a different number/ I don't have one. Help lines just say  buy avoucher down the market ander other places to visit. Impossible because I need a wheelchair, walker or crutches. What is the problem.? I am defeated.

Posts: 71,777
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: SIM TOP UP

There has always been a problem with first top up and it's better to get a voucher or go in store. After that I don't think you will have problems. 

Anonymous
Posts: 0

Re: SIM TOP UP

Can I do either of these from my home. as I said i have severe mobility problems. I used to see what might have been a top voucher at the co-op checkout and If these are the thing I could get someone to fetch me one.

Posts: 89,213
Topics: 536
Solutions: 11,629
Registered: ‎04-04-2012

Re: SIM TOP UP

Yes, that's what you need from the coop will be fine for first top up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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