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S21 Ultra Claim Earbuds

Jammy92
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Has anyone bought the s21 or s21 ultra recently and tried to claim the free earbuds and smart tag? O2 don't seem to be on Samsung's list of retailers in order to claim!

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Cleoriff
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@Jammy92 

The promotion is run by Samsung not O2 so you need to make your claim through them.

https://www.samsung.com/ie/galaxy-s21-buds-offer/terms/ 

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Cleoriff
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@Jammy92 

The promotion is run by Samsung not O2 so you need to make your claim through them.

https://www.samsung.com/ie/galaxy-s21-buds-offer/terms/ 

*The Game Is On*

Girl in a jacket

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Jammy92
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Thanks Cleoriff but I'm not sure you understood what I meant. I've tried claiming through Samsung but o2 isn't on their list of retailers, so this is very much an o2 issue if they are falsely claiming that you can get free buds and a smart tag. I'm sure that's not the case but I really need someone to advise.

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Cleoriff
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@Jammy92 

I do understand what you said. I suggest you look at the link I gave you, scroll down and look at the list of Participating Retailers. You will see that O2 is on the list. i.e.

Amazon Business
AO Mobile
AO.com
Argos
BT
BT Enterprise
Carphone Warehouse
Dixons Travel
EE
Giff-Gaff
Harrods
ID Mobile
John Lewis
Littlewoods
Mobile Phones Direct
Mobiles.co.uk
O2
Samsung Experience Store
Samsung Shop Online
Selfridges
Sky
Three
Very
Vodafone
VOXI
Virgin Mobile
Tesco Mobile
Selfridges
Aerial Communications
Carphone Warehouse Business
Currys PC World
Daisy Communications
Daisy Connect
O2 Business
Onecom
Reward Mobile
Voice Mobile
Samsung Kings Cross
Microsoft
N Brown
The Barcode Warehouse

 

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Jammy92
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Thank you, but that doesn't change the fact that o2 isn't on the drop down list when you're making the claim, I'll see if I can add a screenshot 

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Jammy92
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Hm no it's not letting me

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Cleoriff
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@Jammy92 wrote:

Thank you, but that doesn't change the fact that o2 isn't on the drop down list when you're making the claim, I'll see if I can add a screenshot 


I can assure you many others on here who have bought the S21 or Ultra from O2 have managed to successfully put a claim in. The info from SAMSUNG which I posted earlier shows O2 IS a participating  retailer. I can't make it any clearer than that.

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MI5
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@Jammy92 

Some others have reported the same issue.

I'd suggest you call or email Samsung directly about it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Jammy92
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Thanks MI5, I did post another reply here but I can't see it now. And thank you @Cleoriff, it appears that the link o2 gave me was an Irish one, and o2 wasn't on that list.

 

I did have some issues with the Samsung app as well but I've taken that up with them.

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Cleoriff
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Best of luck with your claim @Jammy92 👍

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