Returning a upgraded handset

[Riskpro]

Hi

I have recently upgraded my handset but have ordered the wrong one. Can I return the handset and change for anthor one?

[Cleoriff]

Hi @Riskpro 

If you ordered it within the past 28 days you can return it under the change of Mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[Riskpro]

Hi

I would like to exchange my upgraded phone for a different one.

The return policy states to contact O2 as soon as possible to advise them you are returning the phone.

Can anyone tell me how to do this as i cant get throiugh on the phone or find an email address?

Thanks

[Cleoriff]

@Riskpro 

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

However if this is a change of mind about the phone, this is the guide to help

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[MI5]

@Riskpro 

All current methods of contact and numbers to try in this link Guide: Coronavirus Community Help and Support