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Returning a upgraded handset

Riskpro
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Hi

 

I have recently upgraded my handset but have ordered the wrong one. Can I return the handset and change for anthor one?

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Cleoriff
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Hi @Riskpro 

If you ordered it within the past 28 days you can return it under the change of Mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

Veritas Numquam Perit

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Riskpro
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Hi

 

I would like to exchange my upgraded phone for a different one.

 

The return policy states to contact O2 as soon as possible to advise them you are returning the phone.

 

Can anyone tell me how to do this as i cant get throiugh on the phone or find an email address?

 

Thanks

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Cleoriff
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@Riskpro 

https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy 

However if this is a change of mind about the phone, this is the guide to help

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

 

Veritas Numquam Perit

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MI5
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@Riskpro 

All current methods of contact and numbers to try in this link Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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