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Level 1: Joiner
Posts: 1
Registered: ‎09-11-2020

Possible refund for not recieving the services that I am paying for.

I have been having difficulties with my signal for nearly 2 months now. I've been unable to make out going calls or recieve them, a lot of the time. My 4G days usage around my area is terrible also.

I'm wondering if anybody knows how I go about getting a refund for contract not filled and also how to leave O2 if the issue is not addressed!!
Gary
Level 70: Enigma
Posts: 16,937
Registered: ‎31-03-2010

Re: Possible refund for not recieving the services that I am paying for.

@Gaz0101 If you want to discuss your issue with customer service, below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Other customer service numbers available are here: Guide: Coronavirus Community Help and Support

Because you're not buying anything, O2 doesn't consider your call important, so use the Lost/Stolen or Fraud option if you have to, to get through. Otherwise you'll just be disconnected.

I DO NOT WORK FOR O2



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