Payment team email

[Payment]

I am looking for the payment team contact email so I need to email them regarding the billing enquiry. I am profoundly deaf so don't tell me to use the phone number because I cannot speak or cannot listen.

[Anonymous]

Although live chat ( which isn't talking just typing on the screen) seems not to be too popular I found it pretty good they were online with me really quickly I got the information I needed pretty much straight away ( maybe I was lucky ) plus I was able to have a copy of the chat for proof if required at a later date.

[perksie]

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@Anonymous wrote:
Although live chat ( which isn't talking just typing on the screen) seems not to be too popular I found it pretty good they were online with me really quickly I got the information I needed pretty much straight away ( maybe I was lucky ) plus I was able to have a copy of the chat for proof if required at a later date.

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I believe it's better than many think, you have to remember we only get the problems here, very few post when their issue is quickly sort out.

[Cleoriff]

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@perksie wrote:

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@Anonymous wrote:
Although live chat ( which isn't talking just typing on the screen) seems not to be too popular I found it pretty good they were online with me really quickly I got the information I needed pretty much straight away ( maybe I was lucky ) plus I was able to have a copy of the chat for proof if required at a later date.

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I believe it's better than many think, you have to remember we only get the problems here, very few post when their issue is quickly sort out.

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I rarely use it due to previous issues I had with them. I found the forum and any queries I have I either ask here or ring CS directly (which wasn't an option for this particular poster.) This is why I felt it appropriate to post help links specifically aimed at people with hearing difficulties.

[Anonymous]

it's good to have a range of options that means no one is prohibited from getting help when they need it. Being rather impatient chat works best for me plus I like to have a copy of the chat as I don't always trust what I get told from a call centre.
@Payment hope you've now managed to contact the relevant agents and are now sorted.

[Cleoriff]

I agree a range of options is a good way to go....We will all have our own preferences and experiences. Of course I can only speak in relation to O2 ...as I have no experience of anything to do with Giffgaff..:smileyhappy::

[jonsie]

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@Payment wrote:
Thank, cleoriff! I definitely try that solution. All other solutions are much useless to me.

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Possibly useless to your good self but may help others searching the community with similar issues. ...

[LadyP]

@MI5 because if you can't call and can't use live chat there were no other options presented other than by @Cleoriff. I believe that's why the Opie found the other suggestions less helpful. At least, that's why I personally found the other answers less helpful. The live chat option is fairly well advertised on the website and app so many people might know of those options. Finding a different option is much, much harder. Xx

[pgn]

An old thread, @LadyP - and live chat, heavily scripted, is not good at handling most queries outside of ordering or upgrading.

O2 have moved a lot of that to Social Media, all the links just below this post - and post privately, and let the problem simmer, the answer can be a day or two in the answering (see example in point here): https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

Live Chat is not what it could be any longer. And Telephone Support is fraught with long waits and is apt to result in a disconnection when the Support Agent attempts to transfer you to another agent. 

[LadyP]

Yes, exactly. X

[Enlli]

I can't say much as to what I know, but with the the advent of Virgin/O2 there are to be big changes to this forum in the future