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Pay as you go / keep my old number

Michal88
Level 1: Joiner
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Hi, I have a big problem. My contract ended 2 years ago, I am away and I dont want continous pay monthly I need only keep my number and change tariff for pay as you go. I did everything in the o2 store two weeks ago. I had to buy a new sim card and my old number was to be restored. I am waiting  2 weeks and nothing , I have a new number and I don’t know what should I do. Please help 

Thanks,Michal 

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MI5
Level 94: Supreme
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@Michal88 

How to keep your number here Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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RafaC
Community Manager
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@Michal88 Did the suggestion above solve your query?

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