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Parental control

Liane
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on ‎29-03-2020 13:39

on ‎29-03-2020 13:39

Am I 18+ and I am unable to turn off parental control on my phone. I do not have a credit card and am unable to visit an o2 store. Is there another way this can be turned off?
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Cleoriff
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‎29-03-2020 13:42 - edited ‎29-03-2020 13:44

‎29-03-2020 13:42 - edited ‎29-03-2020 13:44

Not really @Liane 

You could try customer services but I doubt they will be able to help Guide: How to find help & contact O2 

Edited to add I have just found this https://ageverification.o2.co.uk/ 

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MI5
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on ‎29-03-2020 13:42

on ‎29-03-2020 13:42

@Liane 

The ways here Guide: O2 Age restriction 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Liane
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on ‎29-03-2020 13:48

on ‎29-03-2020 13:48

I have tired to call 202 Customer service but they are unable to answer.
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Cleoriff
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on ‎29-03-2020 13:53

on ‎29-03-2020 13:53

@Liane wrote:
I have tired to call 202 Customer service but they are unable to answer.

Best and only advice we can give @Liane  Nothing else will work I'm afraid.

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MI5
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on ‎29-03-2020 13:53

on ‎29-03-2020 13:53

@Liane 

It's obviously very busy at the moment.

Calling early morning is best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Liane
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on ‎29-03-2020 13:54

on ‎29-03-2020 13:54

Thank you for your help guys slight_smile
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MI5
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on ‎29-03-2020 13:57

on ‎29-03-2020 13:57

You're welcome @Liane
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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