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O2want to send me a code for my upgrade I no longer have my old phone

suzidrain
Level 1: Joiner
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I have upgraded my iPhone because I lost my old one they are saying they will send me a code but I don’t have the phone I don’t know what to do

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MI5
Level 94: Supreme
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@suzidrain 

Firstly you need to report the loss as you are liable for any calls made if someone finds your phone.

O2 will then send you a replacement sim which you can use to receive your code. 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127069 Posts
  • 614 Topics
  • 21942 Solutions
Registered:

@suzidrain 

Firstly you need to report the loss as you are liable for any calls made if someone finds your phone.

O2 will then send you a replacement sim which you can use to receive your code. 

Guide: Lost or Stolen O2 Device? - How to Report it 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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