O2 bad credit report even though bill is paid

[LaurenceD]

Hi,I can’t get a mortgage as my credit report says I have 02 bills owing even though my account is clear. O2 have confirmed to me that I do not owe anything. Please help! 

[MI5]

@LaurenceD 

You need to email creditfilereferrals@telefonica.com and ask them to check and amend.

Meanwhile, you need to put a notice of dispute on your credit file.

https://www.checkmyfile.com/articles/how-to-change-wrong-information-on-your-credit-report.htm#:~:te....

[LaurenceD]

Thank you. I will try those. Are there any helpful o2 consultants on this chat who I can ask to help? 

[gmarkj]

There are a couple of customer service gurus, but they have no access to the credit referalls team.

The one on duty at the moment is @O2Emma and @O2Lisa and @Thomaso1 are on a little later...

[O2Emma]

Hi @gmarkj I can pick this up thanks 😀

[O2Emma]

Hi @LaurenceD Have you checked your credit report with the third party agencies this will give you a idea where the debt is and how old it is . The debt could be linked to old accounts I can private message you to see if can find anything.

Thanks o2Emma