Hey!
As someone who suffers from a mild hearing loss (in both ears) it's great to hear that today O2 have announced more ways (The new and improved NGTS and the SignVideo service) for customer's with hearing difficulties/loss to get in touch. It's also great to hear that customer's who rely on sign language to communicate can now get help independantly without needing someone else (friend/family/carer) to get in touch on their behalf.
Surely this is something that deserves a mention!
You can find the information for the above services here!
MrTomes 
Amazing news, thanks for sharing MrTomes!
