O2 - Access for All!

[Anonymous]

Hey!

As someone who suffers from a mild hearing loss (in both ears) it's great to hear that today O2 have announced more ways (The new and improved NGTS and the SignVideo service) for customer's with hearing difficulties/loss to get in touch. It's also great to hear that customer's who rely on sign language to communicate can now get help independantly without needing someone else (friend/family/carer) to get in touch on their behalf.

Surely this is something that deserves a mention!

You can find the information for the above services here!

MrTomes

[jonsie]

The bank I work for uses Typetalk for customers with speech and hearing problems. It's a great service and anything that helps people with impairments to liase with customer service has to be lauded. Well done O2.

[Cleoriff]

Hi @Anonymous 

Absolutely right ...it does deserve a mention. I had no idea this existed.

Thanks for sharing

[Anonymous]

I think it was in the pipeline for a while however with BT launching the new NGTS today and OFCOM's advice on providing better access for deaf/hoh consumers, the announcement must have been scheduled. Anyhow! Glad it's finally here!

[aldaweb]

It's certainly good that these services are available for those that need them. 

[Anonymous]

I would like echo the others comments and thank you for sharing this information on the forum.

[MI5]

@Toby  Could this perhaps be stickied somewhere or added to our index thread for easy retrieval in the future?

[Cleoriff]

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@MI5 wrote:

@Toby  Could this perhaps be stickied somewhere or added to our index thread for easy retrieval in the future?

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Excellent idea @MI5 Anything that helps customers with any type of impairment should be made easy to find...or access...:smileywink:

[MI5]

and easier for us to find to be able to provide links too

[Toby]

Thanks for sharing MrTomes!