Hi, I upgraded my phone and did the sim swap on the app to get my new phone working. It transferred and I had signal for a few hours and now it's gone and I don't have signal on either one of my phones/sims, old or new. I've tried reseting network, removing sim and turning phone off and on. Any help would be greatly appreciated, thank you!
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
- Xperia 1V - o2 and Spusu - Pixel 8 Pro - o2 and Vodafone UK
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
- Xperia 1V - o2 and Spusu - Pixel 8 Pro - o2 and Vodafone UK
