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New sim in new phone but no network

Donlou
Level 1: Joiner
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I’ve just received my new iPhone 13 mini today and set up, charged everything great but still not receiving any network even though I’ve had an email saying I’m good to go - advice please?

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MI5
Level 94: Supreme
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@Donlou 

If this is an upgrade you can use your old sim or do a sim swap to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update 

Some iPhones are also shipped out with a shipping bar which will need O2 to remove it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143186 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@Donlou 

If this is an upgrade you can use your old sim or do a sim swap to activate the new 5g sim Guide: Sim Swap: a mini guide 2017 update 

Some iPhones are also shipped out with a shipping bar which will need O2 to remove it.

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
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