Hi I switched from pay as you go tariff to Pay Monthly through myO2 app, I chose option to keep my number but O2 is giving me new one and turning my old number off for over 24h? So I'm without network for two days couldn't get touch with them, why they do that?
If you want to keep your number you need to follow the advice in this guide
SWITCHING YOUR NUMBER FROM PAYG TO PAY MONTHLY
Fill in the keep my number form. You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We’ll transfer your number within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days.
On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal, switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.
Texts and picture messaging can take up to 24 hours to work after the switch.
If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.
*The Game Is On*
Have you received a new sim card yet?
O2 should send a new sim when switching from PAYG and it will have your old number on it.
If not received, you need to call O2 from Skype or another phone on any of these numbers Guide: Coronavirus Community Help and Support
Track usage, upgrade and get support with the My O2 appDownload My O2