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Level 1: Joiner
Posts: 2
Registered: ‎25-07-2019

Network is not available

Hi i have problem with network
Or my sim card doesn’t work
Level 1: Joiner
Posts: 2
Registered: ‎25-07-2019

Re: Network is not available

Can i order new sim ?
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: Network is not available

@Oleg  Try this https://community.o2.co.uk/t5/How-to-Guides/Self-help-guide-Is-the-network-down-for-me-or-everyone/b...

 follow all the steps etc

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 115,332
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: Network is not available

@Oleg 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)