on 12-10-2021 11:11
Good Morning
my name is Kathy Gosling I am texting you regarding my lack of communication with the employer at Windsor o2. I did not ask for iPhone se iPhone but they choose also once they set up I couldn’t understand what they trying to say and it been set up just 3G and pay contact monthly £53 approx. My friend is helping me out and he doing on my behalf to typing to you. Hello this is Leroy speaking friend of her I felt they take advantage of her because she vulnerable and no support with her sign language so o2 requested me to join access for you I felt it not good enough because of the situation that I am not happy with my phone
Solved! Go to Solution.
on 12-10-2021 11:19
I'm not sure why you would agree to something and sign for it, if you did not understand or were not happy with it?
Anyway, you can return it within 30 days and cancel completely or change it for a different phone, so I suggest you and your friend go back to the store you purchased from.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device
on 12-10-2021 11:19
I'm not sure why you would agree to something and sign for it, if you did not understand or were not happy with it?
Anyway, you can return it within 30 days and cancel completely or change it for a different phone, so I suggest you and your friend go back to the store you purchased from.
https://www.o2.co.uk/help/device-and-sim-support/returning-your-device