on 04-10-2021 00:56
Good evening
i have ordered myself a iphone 13 pro max
have been charged for it but have not received any updates on what is happening
kindly please get back to me asap
Thank you
Solved! Go to Solution.
on 04-10-2021 01:29
on 04-10-2021 01:29
@Haider123 This is not O2. This is a customer community. From other posts I've seen I think the phone you have ordered is out of stock. O2 doesn't operate a live stock reporting system. They've been doing this to customers for years. See this link: iPhone 13 / iPad / iPad mini / Watch Series 7 - Me... - O2 Community
You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
on 04-10-2021 01:29
on 04-10-2021 01:29
@Haider123 This is not O2. This is a customer community. From other posts I've seen I think the phone you have ordered is out of stock. O2 doesn't operate a live stock reporting system. They've been doing this to customers for years. See this link: iPhone 13 / iPad / iPad mini / Watch Series 7 - Me... - O2 Community
You need to speak to customer service.
Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.