I previously upgraded SIM only and was offered Amazon Video 6 months free which I took. After the offer ended, I kept Amazon Video but paid for the subscription. Last Thursday 28th Oct, I upgraded my phone and was offered an O2 Extra free for 6 months, I chose Amazon Video again. I immediately received an email notification stating that the old subscription I had, had been cancelled. A link from O2 then followed to reactivate the Extra for free. Unfortunately, the link did not work. Upon clicking on it, it stated that the link was no longer available. I have made 4 calls to O2 Customer services with each advisor attempting various methods to reinstate the Extra, all of which have failed. I have since receive 4 new links, all separately today, via text message and email from O2 for Amazon Prime Video. When clicked on each time, it says activation links are no longer valid. My O2 app, shows the Extra waiting to be applied via a click, once clicked, the link fails. Has someone experienced this? And is there an O2 person who knows the solution! 😫
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Unfortunately, this hasn't seemed to work. I keep getting sent various Amazon Video activation links from the O2 Team, when clicked on, the following message is given, " It looks like your activation link is no longer valid". I have attempted to access the link using an alternative device and browser with no luck. Has anyone else experienced this? It's so frustrating because O2 don't appear to be acknowledging the issue.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
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