on 01-11-2021 18:28
I previously upgraded SIM only and was offered Amazon Video 6 months free which I took. After the offer ended, I kept Amazon Video but paid for the subscription. Last Thursday 28th Oct, I upgraded my phone and was offered an O2 Extra free for 6 months, I chose Amazon Video again. I immediately received an email notification stating that the old subscription I had, had been cancelled. A link from O2 then followed to reactivate the Extra for free. Unfortunately, the link did not work. Upon clicking on it, it stated that the link was no longer available. I have made 4 calls to O2 Customer services with each advisor attempting various methods to reinstate the Extra, all of which have failed. I have since receive 4 new links, all separately today, via text message and email from O2 for Amazon Prime Video. When clicked on each time, it says activation links are no longer valid. My O2 app, shows the Extra waiting to be applied via a click, once clicked, the link fails. Has someone experienced this? And is there an O2 person who knows the solution! 😫
Solved! Go to Solution.
on 01-11-2021 18:43
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.
on 01-11-2021 18:43
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.
on 01-11-2021 22:46
on 01-11-2021 22:46
Thanks, I will try to contact O2 via one of those links. Not sure if it will make a difference as all O2 advisers appear to be stumped for a fix.
on 05-11-2021 00:54
on 05-11-2021 00:54
Unfortunately, this hasn't seemed to work. I keep getting sent various Amazon Video activation links from the O2 Team, when clicked on, the following message is given, " It looks like your activation link is no longer valid". I have attempted to access the link using an alternative device and browser with no luck. Has anyone else experienced this? It's so frustrating because O2 don't appear to be acknowledging the issue.
on 29-11-2021 19:24
I am in the same situation, did you got your problem solved.
on 29-11-2021 19:46
on 29-11-2021 19:46
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Veritas Numquam Perit
on 04-12-2023 15:23
I am in the same situation, has this been resolved?
on 04-12-2023 16:10
on 04-12-2023 16:10