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Missing phone delivery

McC
Level 1: Joiner
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Hi, I ordered a new phone as a present last Monday 30th March and as of today 9th April, it still hasn’t been delivered.
Courier company keep saying they are investigating and will call me back, but never do. How do I go about letting O2 know?
Thanks in advance
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MI5
Level 94: Supreme
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@McC 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144185 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

@McC 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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kmag52
Level 2: Apprentice
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In the same boat @McC ordered last Friday been told same thing as you after it should of been delivered on Tuesday this week, been told by both O2 and DHL Neither really have a clue where it is.
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