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Level 1: Joiner
Posts: 3
Registered: ‎27-01-2021
Accepted Solution

Managing account for elderly relative

Hi - I need to talk to O2 on behalf of my elderly mother, who has a mobile (on O2) but struggles with the latest contact tech like chatbots, automated voice systems etc. How do I get added as a trusted relative so that I can talk to O2 on her behalf? 

Posts: 116,617
Topics: 573
Solutions: 16,170
Registered: ‎04-04-2012

Re: Managing account for elderly relative


You just need to know the answer to her security word which can be set or reset in her MyO2 under "Manage my details"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)