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Logged onto 02 but can’t log on my02

Bijlee73
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Calls chats have not solved the issue of me not being able to log onto my02

 

this is what happens 

Something went wrong.

Oops. My 02 isn't available to you yet.

If you're new to 02, it can take up to 48 hours for your account to be ready.

If it's been longer than 48 hours, get in touch and we'll look into it for you.

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MI5
Level 94: Supreme
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@Bijlee73 

Can you log in online https://mymobile.o2.co.uk/ ?
If so, try deleting the app, rebooting your phone and then reinstall the app.
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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