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Linking virgin accounts so I can change my tarrif

Mary3children
Level 1: Joiner
  • 2 Posts
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Registered:

PLEASE HELP

i have two numbers, originally Virgin

both have been transferred to O2

i spent over THREE hours talking to ???? Regarding the fact that although I pay for two numbers at separate times of the month I can only see one on my O2 account.  I just dont know what to do 😱😢.  I was passed from person to person, department to department.  No one understood what I was saying.

PLEASE is there any way of talking to a person at O2 who is not reading from a script and speaks understandable English

I am absolutely desperate

thank you community

 

 

 

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MI5
Level 94: Supreme
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@Mary3children 

O2 have messed up a system update which is effecting thousands of customers.
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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