LATE PAYMENTS

[NECOLE240]

IM HARD OF HEARING HENCE THE EMIL. IM LATE WITH MY BILLS DUE TO BEING OUT OF WORK DUE TO ILLNESS. IM NOW CLAIMING ESA BENIFET. I DONT WANT MY ACCOUNT TO THE DEBT RECOVERY TEAM. I WOULD LIKE TO MKAE A REPYMENT PLAN TO PAY OFF MY BILLS. I CAN PAY 10.00 PER WEEK FROM MONDAY 23RD NOVEMBER 2020. WOULD THIS BE OK. I UNDERSTAND MY SERVICES WILL BE RESTRICTED. THIS IS THE ONLY WAY I CAN PAY IT FOR NOW. I WILL TRY AND PAY MY FUTURE BILLS. I CAN MAKE PAYMENTS ONLINE VIA ACCOUNT. CAN U LEASE REPLY.

IF YOU CAAN LOWER MY MONTHLY PAYMENTS BY CHANGING THE DATA PLEASE DO

NECOLE BECKHAM

THANKS

[Cleoriff]

@NECOLE240 

This isn't O2, it's a community forum. You do need to contact O2 and ask for the payment management team to talk about a repayment plan.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Also this thread might help https://www.o2.co.uk/access-for-all